Refund policy

At ZishBazaar, customer satisfaction is our top priority. We strive to provide a smooth and hassle-free shopping experience. If you receive a damaged, defective, or incorrect product, we're here to help.

1. Return Eligibility

We accept return requests only in the following situations:

  • The product received is damaged during delivery.
  • The product received is defective or not functioning properly.
  • You received the wrong product.

To be eligible for a return, you must contact us within 7 days of receiving your order.

Please provide:

  • Your Order ID
  • Clear photos of the product
  • An unboxing video (highly recommended for faster verification)

The product must be unused, in its original condition, and returned with its original packaging and accessories.

Returns requested without prior approval from our support team will not be accepted.

2. Non-Returnable Items

Returns or refunds will not be accepted in the following cases:

  • Products damaged due to misuse, improper handling, or negligence by the customer.
  • Products showing signs of use or physical damage caused after delivery.
  • Products returned without original packaging or accessories.
  • Return requests made after 7 days of delivery.
  • Products purchased during clearance or special promotional sales, unless they are damaged, defective, or incorrect.

3. Replacement Policy

If the received product is damaged, defective, or incorrect, we will first try to provide a replacement, subject to product availability.

If a replacement is unavailable, a full refund will be issued.

4. Refund Policy

Once your return request is approved and verified:

Prepaid Orders

Refunds will be processed to the original payment method within 5–7 business days after successful verification.

Cash on Delivery (COD) Orders

Refunds will be processed through Bank Transfer or UPI within 5–7 business days after receiving and verifying your bank or UPI details.

5. Shipping Charges

Shipping charges are non-refundable.

However, if the return is due to a damaged, defective, or incorrect product delivered by us, all applicable return shipping costs will be borne by ZishBazaar.

6. Return Verification

All return and refund requests are subject to verification by our support team.

To avoid fraudulent claims, we may request additional photos or an unboxing video before approving the return.

7. Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled and will follow the Return & Refund Policy mentioned above.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@zishbazaar.in

Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

9. Policy Updates

ZishBazaar reserves the right to modify this Return & Refund Policy at any time without prior notice. Any changes will be updated on this page.